This website is administered by Thames Underwriting Limited.

The terms 'we', 'us', 'our' and 'ours' when used in this Privacy Statement means Thames Underwriting Limited.

The terms 'you', 'your' and 'yours' when used in this Privacy Statement means any user of this website.

Introduction to Privacy Statement

We are committed to the privacy and confidentiality of information provided by you to us. This Privacy Statement describes our current policies and practices with regard to personal data collected by us from you directly and/or through the website where such personal data is protected by the Data Protection Act 1998 ("DPA"). Please note that by submitting personal data manually or in electronic form to us and/or by using our website you give your consent that all personal data on each occasion that you submit may be processed.

Use of personal data

We do not share, sell or distribute your personal data. We ask only for data that is adequate, relevant and not excessive for those purposes. Some of these purposes may include the following:

To arrange the insurance cover you specified
To process your claim
For the purposes of accounting
To contact you to inform you of products and services provided by us. We may contact you by letter, telephone or email for this purpose
To process your request for information or advice
To help diagnose any problems with our server and administer our website

Disclosure of your personal data

Your information will only be disclosed to third parties in the following circumstances:

You have given your consent; or
Disclosure is required or permitted by law or regulation; or
It is necessary for the performance of your agreement with us; or
The relevant third party provides services to you in connection with our agreement with you; or
The relevant third party is a credit reference agency or fraud prevention agency
If we buy or sell any business or assets, personal data may be disclosed to a prospective seller or buyer

Notification of changes to this Privacy Statement

We are continually improving our methods of communication and adding new functionality and features to this website and to our existing services. Because of these ongoing changes, changes in the law and the changing nature of technology, our data practices will change from time to time. If and when our data practices change, we will notify you of the changes via this page. We encourage you to check this Privacy Statement frequently.


When you visit our web site, we may use temporary "cookies" that remain in the cookies file of your browser until the browser is closed. Cookies by themselves cannot be used to discover the identity of the user. A cookie is a small piece of information which is sent to your browser and stored on your computer's hard drive. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. We also use your IP address to help diagnose problems with our server and to administer our website. An IP address is a numeric code that identifies your computer on a network, or in this case, the internet.

Links to other websites

This website may contain hyperlinks to websites that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third-party websites or any association with their operators. We do not control these websites and are not responsible for their data or privacy practices. We urge you to review any privacy policy posted on any site you visit before using the site or providing any personal data about yourself.

Collection of personal data

You may provide us with your personal data in order to receive information, advice, products or services from us. We may request personal information about you such as your name, postal address, email address, telephone numbers and we may ask for information which enables us to provide a service to you. The information you give us is either manually or stored in our databases electronically.

To comply with money laundering regulations, we may need to request additional evidence of identity from you, and may use a credit reference agency for this purpose (who will record that an enquiry has been made).

We also reserve the right to monitor and/or record your communication with us by mail, voice, email or any other form of transmission for the purposes of quality control, security and other business needs. Any personal data contained in such recorded information will be processed in accordance with the terms of this Privacy Statement.

Data integrity and security

We strive to maintain the reliability, accuracy, completeness and currency of personal data in our databases and to protect the privacy and security of our databases. The security measures in place on our website and computer systems, aim to protect the loss, misuse or alteration of the information you provide to us. We keep your personal data only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or regulatory requirements, or our data retention policy.


We hope you will be delighted with our services. If you no longer wish to receive information from us and want to be removed from our standard mailing list you can 'unsubscribe' by email or post by contacting us at the address given below. Please allow 28 days for the unsubscribe process to be completed.

Governing law

This Privacy Statement forms part of our website Terms of Use and as such shall be governed by and construed in accordance with the laws of England. You agree to submit any dispute arising out of your use of this website to the exclusive jurisdiction of the courts of England.


We welcome comments about this Privacy Statement. If you have any questions about this Privacy Statement, or any part of our service, you may contact us by emailing or telephoning The Data Protection Officer on 01702 713636.

Our Address is:

Thames Underwriting Limited Monometer House, Rectory Grove, Leigh-On-Sea, Essex SS9 2HN

Let's do Business

Talk through an enquiry with an Underwriter

01702 713636

Email your presentation